Pawsy Picks – Terms & Conditions

Article 1 – Definitions

  • Cooling-off period: The 14-day period in which the customer may cancel a purchase without needing to state a reason.

  • Consumer: A natural person not acting in a business or professional capacity.

  • Day: A calendar day.

  • Distance contract: A sales agreement concluded remotely (e.g., through our website).

  • Durable medium: Any tool (such as email) that allows the consumer to store and reproduce information unchanged.

  • Entrepreneur: Pawsy Picks, offering pet accessories online.

  • Right of withdrawal: The consumer’s right to cancel a purchase within the cooling-off period.

  • Remote communication technique: Means (like websites or emails) used to conclude a contract without in-person contact.

Article 2 – Applicability
These Terms & Conditions apply to all offers, purchases, and contracts made via the Pawsy Picks website. By placing an order, you agree to these terms.
A digital copy is available before completion of your purchase and can be saved for your records.
In case of conflicting clauses, the most favorable interpretation for the consumer shall apply.

Article 3 – Company Information

  • Business Name: NEXBUY LIMITED

  • Registered Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA 14 SCIENCE MUSEUM RD TSIM SHA TSUI HONG KONG

  • Registration Number: 78301153

Article 4 – The Offer
All offers from Pawsy Picks:

  • Clearly indicate pricing, validity, and any conditions.

  • Include accurate descriptions. Images may vary slightly.

  • Disclose all applicable taxes, shipping costs, and the right of withdrawal.
    We reserve the right to amend, suspend, or withdraw offers at any time.

Article 5 – The Contract
A contract is formed when a consumer accepts the offer and completes payment.

  • We confirm the order electronically.

  • All data is transmitted securely.

  • We may cancel or adjust an order in justified cases (e.g., incorrect pricing or stock errors).

Article 6 – Right of Cancellation
You may cancel your order within 14 days of receiving it.
To qualify:

  • Items must be unused, in original condition and packaging.

  • Notification must be sent via email or in writing.

  • Products must be returned within 14 days after cancellation notice.

Article 7 – Return Costs & Refunds

  • The customer is responsible for return shipping.

  • Refunds are issued within 14 days of receiving the returned item or valid shipping proof.

Article 8 – Pricing

  • Prices are fixed during the validity period shown on our website.

  • Typographical errors are not binding.

  • International buyers are responsible for any customs duties or taxes.

Article 9 – Product Quality & Warranty
Our products:

  • Match descriptions on the site.

  • Meet quality standards expected of similar items.
    Warranty does not cover:

  • Improper use, third-party alterations, or normal wear and tear.

  • Report issues within 14 days of delivery.

Article 10 – Delivery

  • Orders are shipped to the address provided by the customer.

  • Delivery takes place within 30 days, unless otherwise communicated.

  • In case of delays, you will be informed and may cancel with a full refund.

  • If an item is unavailable, a similar product may be offered. You are free to decline.

Article 11 – Ongoing Agreements
(Applies to subscriptions or recurring deliveries)

  • Open-ended agreements may be canceled with 1 month’s notice.

  • Fixed-term contracts won’t auto-renew unless agreed in writing.

  • Long-term agreements may be canceled after 12 months.

Article 12 – Payment

  • Payment is required at checkout unless agreed otherwise.

  • Any payment discrepancies must be reported immediately.

Article 13 – Complaints

  • Report complaints within 7 days of discovering the issue.

  • We aim to respond within 14 days.

  • If valid, we will refund, replace, or repair the item at no extra cost.

Article 14 – Disputes
We aim to resolve all disputes fairly and promptly.
If necessary, matters may be escalated to a recognized dispute resolution body.

Article 15 – Force Majeure
We are not responsible for delays caused by unforeseen events such as natural disasters, strikes, or system outages.

Article 16 – Governing Law
All contracts are governed by the laws of the USA, unless consumer protection laws require otherwise.

Article 17 – Updates to Terms
We may revise these Terms & Conditions at any time.
The latest version is always available on our website, and we recommend reviewing it before placing an order.